FAQS

Our store is located at:

38 Orchard Street New York, New York 10002

Our Hours:

Tuesday: 11AM - 7PM

Wednesday: 11AM - 7PM

Thursday: 11AM - 7PM

Friday: 12PM - 8PM

Saturday: 11AM - 7PM

Sunday: 11AM - 7PM

Monday: CLOSED

All orders take 24-48 hours to process and ship. 

Express Shipping only affects the shipping timeframe (1-2 business days) and is in addition to the processing time. If you need your order quicker, please email customercare@wray.nyc and we will try our best to accommodate your request. 

Note - processing and shipping timelines may be extended due to COVID-19.

We offer a variety of shipping options at checkout. If you don't see an option that suits you, send us an email at customercare@wray.nyc and we will give you a quote for even speedier shipping.

When choosing a shipping option, please keep in mind processing times (24-48 hours) in addition to the shipping speed. 

Note - processing and shipping timelines may be extended due to COVID-19.

Please email customercare@wray.nyc to request cancelation. 

Orders that have already started processing cannot be canceled. 

As long as your order has not started processing, we can add or remove items. 

Once an item is added, you will be sent an invoice. Please note that your full order will not ship until this invoice is paid. Please submit the invoice as soon as possible to prevent any shipping delays.

Please send your request to customercare@wray.nyc

We can adjust the size as long as your order has not started processing. 

Please send your request to customercare@wray.nyc

As long as your order has not started processing, we can update your shipping address.

Please email customercare@wray.nyc with your order number and your updated shipping information.

Please note that this is not an instant change and orders may ship between the time you email and the time we respond. We try our best to respond as quickly as possible.

We offer a one-time 15% discount for new customers.

To receive this discount, subscribe to our newsletter here.

Once you’ve subscribed, you will need to confirm your email address. 

After confirming your email address, you will receive the coupon code that can be used at checkout. 

The best way to be notified when an item comes back in stock is to subscribe to re-stock notifications on the product's webpage.

Select your size and click "Notify me when available" to be alerted via email. 

Alternately, you can follow our Instagram where we announce re-stocks and our newest releases! (@WRAYNYC)

No, you can only use one coupon code at a time.

Full-priced items are eligible to be returned for a refund, exchange, or store credit.

Items purchased with a discount code, promo code, or on sale, are only eligible to be returned for store credit or an exchange.

Exception: Full-priced items purchased with the Welcome discount code are eligible for a refund.

Items purchased online must be returned through our Return Portal.

Items purchased in store must be returned in store.

There is a $4.99 return processing fee applied to all returns.

You can view our entire Return Policy here.

IF YOUR ITEM WAS PURCHASED ONLINE:

Please visit: https://wraynyc.happyreturns.com

- Enter your order number and zip code
- Select which item(s) you'd like to exchange/return
- Select the reason why you are returning your item(s)

For Exchange select: "Exchange for something similar"
For Store Credit select: "Refund for Store Credit"
For a Refund select: "Refund to original payment method"

If the refund option is not available, your return is not eligible for a refund.

Please note that exchanges are not reserved. 

On the next page you will see options for returning your item(s)
If available, you may return your item(s) to a return bar near you.
You may also select "Show other options" if you would like to have a pre-paid shipping label provided.

A summary of your return will be provided on the last page.
Please click "Submit Return". 

There is a $4.99 return processing fee applied to all returns.

IF YOUR ITEM WAS PURCHASED IN STORE:

Please visit the store with the item and let one of our team members know you'd like to start a return.

38 Orchard Street New York, New York 10002

Once your return is delivered, it will be processed within 14 business days from receiving the returned item.

You will receive a notification via email when your return has been processed.

Due to COVID-19 affecting shipping timelines and limited personnel, please expect delays.

We are so sorry this happened!

If there is something wrong with your order, please email customercare@wray.nyc for assistance. We will do our best to get everything fixed up!

For Missing, Delayed, Damaged, Lost, or Stolen Packages:

WRAY is not responsible for packages that are delayed, damaged, lost, or stolen in transit. Once the package has been scanned, responsibility for the shipment lies with the courier. All shipments include a standard amount of insurance (usually $100).
If you experience a delay or issue with your shipment, please contact the courier.

Shipping charges are non-refundable.

If it has been longer than 30 days since your order was delivered or if your item does not meet our return requirements, please understand that we can not accept your return.

Please reach out to us at jessica@wray.nyc for more information regarding Press Pulls.

Each of our pieces has its own sizing chart that we recommend referencing when choosing your size.

You can also explore our universal size chart here.

Still not sure which size to choose? No biggie! 

Send us an email at customercare@wray.nyc including your bust, waist, and hip measurements and we'd be happy to make a recommendation! 

We have received your email, rest assured. We do our very best to respond within 24 hours during regular business hours, but please allow up to 2 business days for a response.