To start the process, visit:

RETURNS.WRAY.NYC

All return or exchange requests must be made within 30 days of your order date.

All items must be unworn, with tags attached and in their original slider bag packaging. Please include your original packing slip as well. We reserve the right to refuse or charge a restocking fee to items that do not meet these criteria.

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STANDARD PURCHASE TERMS

All full priced items are eligible for refund, store credit or exchange.

All sale items are eligible for store credit or exchange. 

PROMO CODE PURCHASE TERMS 

Full priced items purchased with a promo or discount code are eligible for store credit or exchange.

Sale items purchased with a discount code are eligible for store credit or exchange. 

FINAL SALE TERMS 

Sample sale, one of a kind and deeply discounted items are final sale. They will be clearly marked on the product page as “final sale.”

INTERNATIONAL RETURNS

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS' to avoid any Customs charges or delivery delays. WRAY is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. If a package is unclaimed, you may have to pay a handling fee.

UNCLAIMED PACKAGES

FOR PACKAGES THAT ARE REFUSED OR NOT CLAIMED WITHIN 14 DAYS, WRAY RESERVES THE RIGHT TO CHARGE A HANDLING FEE TO COVER RETURN SHIPPING AND FREIGHT COMPANIES' ADMINISTRATIVE COSTs.  

All other inquiries: info@wray.nyc.