To make an exchange or return for store credit, click here:

RETURNS.WRAY.NYC

To return your full-priced purchase for a refund, please email customercare@wray.nyc

SHOP POLICIES:

All return or exchange requests must be made within 30 days of your order date.

All items must be unworn, with tags attached and in their original slider bag packaging. Please include your original packing slip as well. SANITARY LINING MUST BE ATTACHED TO SWIM FOR IT TO BE RETURNED. We reserve the right to refuse or charge a restocking fee to items that do not meet these criteria.

Items returned without their original slider bag and packaging are subject to a $5 restocking fee. Items returned in less than new condition are subject to dry cleaning fees. 

 

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STANDARD PURCHASE TERMS

All full priced items are eligible for a full refund. Please email customercare@wray.nyc for any full priced item refund requests. A prepaid label will be sent to you but the cost of return shipping will be deducted from your refund. 

Items that are bought as a bundle are also eligible for a full refund, as well as orders made by first-time customers who used the code provided when they signed up for our newsletter. 

Sale items are eligible for store credit or an exchange ONLY.

PROMO CODE PURCHASE TERMS 

Full-priced items purchased with ANY promo or discount code are eligible for store credit or exchange ONLY.

Sale items purchased with a discount code are eligible for store credit or exchange ONLY. 

Sample sale, one of a kind and deeply discounted items are final sale. They will be clearly marked on the product page as “final sale.”

INTERNATIONAL RETURNS

Please note that we do not provide return labels for international returns or exchanges. 

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS' to avoid any Customs charges or delivery delays. WRAY is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. If a package is unclaimed, you may have to pay a handling fee.

UNCLAIMED PACKAGES

For packages that are refused or not claimed within 14 days, WRAY, reserves the right to charge a handling fee to cover return shipping and freight companies’ administrative costs.

All other inquiries: customercare@wray.nyc