Return Policy
Contact WRAY before returning any items: info@wray.nyc.
You can return full-price products within 10 days of delivery. 
Exchanges welcome on sale items & products purchased with a discount code.
All swimwear is final sale.
All items must be unused and unworn. 
We do not offer price adjustments.

Discount codes cannot be applied retroactively.

Our return address is: 
WRAY 
100 Freeman Street F1 
Brooklyn, NY 11222 

The cost of returning the item to us is the responsibility of the customer unless the item is faulty. WRAY suggests you get a receipt and a tracking number for the return from the delivery service, as it makes it easier to follow the return shipment if needed. All return packages are the responsibility of the customer until it reaches us. 

Returns and refunds will be processed once we receive the original item. 

Exchange Policy
Contact WRAY before exchanging any items: info@wray.nyc. 
Exchanges for different products or sizes are welcome - please email us first for eligibility and product availability. 
The cost of returning the item to us is the responsibility of the customer unless the item is faulty. WRAY suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. 

All exchange packages are the responsibility of the customer until it reaches us.
Exchanges will be processed once we have received the original item.

International Packages
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS' to avoid any Customs charges or delivery delays. WRAY is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. If a package is unclaimed, you may have to pay a handling fee.
 
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, please immediately report this to us.
 
Unclaimed Packages
For packages that are not cashed at your post office within 14 days, WRAY reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
 
All inquiries: info@wray.nyc.