Full-priced items are eligible to be returned for a refund, exchange, or store credit.

Items purchased with a discount code, promo code, or on sale, are only eligible to be returned for store credit or an exchange.

Exception: Full-priced items purchased with the Welcome discount code are eligible for a refund.

All return or exchange requests must be made within 30 days of your order date.

All items must be unworn, with tags attached, and in their original slider bag packaging along with the order packing slip. A re-stocking fee will be applied if these conditions are not met.

All items purchased online must be returned through our Returns Platform.

All items purchased in store must be returned in store.

There is a $4.99 return processing fee applied to all returns.

We reserve the right to refuse a return for any reason or charge a restocking/cleaning fee.

We cannot accept returns shipped outside of our return platform.

IF YOUR ITEM WAS PURCHASED ONLINE:

Please visit: https://wraynyc.happyreturns.com

- Enter your order number and zip code
- Select which item(s) you'd like to exchange/return
- Select the reason why you are returning your item(s)

For Exchange select: "Exchange for something similar"
For Store Credit select: "Refund for Store Credit"
For a Refund select: "Refund to original payment method"

If the refund option is not available, your return is not eligible for a refund.

Please note that exchanges are not reserved. 

On the next page you will see options for returning your item(s)
If available, you may return your item(s) to a return bar near you.
You may also select "Show other options" if you would like to have a pre-paid shipping label provided.

A summary of your return will be provided on the last page.
Please click "Submit Return". 

There is a $4.99 return processing fee applied to all returns.

IF YOUR ITEM WAS PURCHASED IN STORE:

Please visit the store with the item and let one of our team members know you'd like to start a return.

38 Orchard Street New York, New York 10002