HERE'S HOW IT WORKS:1. Visit our returns center
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you will get a confirmation email with shipping guidelines
Start your return process here.
Is it easy to return or exchange items?
You know it! Start your return process here. Once your return or exchange has been authorized, you will receive simple step-by-step instructions and a prepaid shipping label via email.
What items are returnable / exchangeable?
We will gladly accept unworn and unwashed items purchased at full price in the last 30 days.
What items are not returnable / exchangeable?
Items marked "final sale" are not eligible for return or exchange. Neither are gift cards.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date & we will make it right.
How to exchanges work?
Start your process here. If your purchase is eligible for exchange then xxx.
How soon will I get my refund?
Once your return items are received by WRAY, a refund is typically issued in about 10 business days.
All returned merchandise must be unused, unworn, with all tags attached and original packing slip included.
100 Freeman Street, F1
Brooklyn, NY 11222
The cost of returning the item to WRAY is the responsibility of the customer unless the item is faulty.
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS' to avoid any Customs charges or delivery delays. WRAY is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. If a package is unclaimed, you may have to pay a handling fee.
For packages that are not cashed at your post office within 14 days, WRAY reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All inquiries: firstname.lastname@example.org.